Return & Exchange

I offer 7 days guarantee return policy.

Your purchase will be refunded when it is returned within 7 days from its reception based on the tracking info provided by the post office. And the return will be accepted only if the item is returned in its original condition.

Clients are responsible for all custom duties and returns will not be accepted on the basis of duties levied.

The return shipping cost as well as the eventual duties/taxes caused by the return are at buyer’s responsibility. Any costs (eg. French custom duties & taxes) generated by the return will be reduced from the refund.

 The item will not be accepted when:

• No communication/notification has been given before the return.
• The item is not in its original condition (worn, damaged, converted, modified, scratched or being worn with visible further traces of wear).
• Personalized jewelry can not be returned (Resized rings and converted jewelry).
• Clients are responsible for all custom duties and returns will not be accepted on the basis of duties levied. The custom duties caused by the return will be reduced from the refund.
• For layaway times: If you decide to terminate your layaway plan, you will receive a store credit for the amount paid thus far. If you return your layaway item, you will also receive a store credit. Layaway payments can not be transferred back to cash refunds.

Due to the nature of the products, I do not accept exchange at the current stage. Thanks for your understanding!

If you need to return your purchase, please send us a mail before : jade@curiouslytimeless.com

Jade