Return & Exchange

At Curiously Timeless, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 7-day return guarantee.

📅 Return Period

You may return your purchase within 7 days of receiving it, based on the official tracking information provided by the carrier.
Refunds will be issued only after the item is received and verified to be in its original condition.

📦 Return Conditions

A return will be accepted only if:

The item is in its original, unworn condition (no scratches, damages, conversions, or visible wear).
The return has been notified and approved by us in advance via email.

Please note:

Personalized items such as resized rings or converted jewelry cannot be returned.
We do no accept returns (and will not issue refunds, replacements or credit notes) which occur because of customs & excise refusal. Your purchase must be properly customs cleared.

💰 Return Costs & Deductions

Return shipping costs and any duties/taxes caused by the return are the buyer’s responsibility.
Any customs duties or taxes (e.g., French customs fees) will be deducted from the refund amount.

🛍 Layaway Purchases

If you terminate a layaway plan, any payments made will be provided as store credit only.
If you return an item purchased through a layaway plan, you will also receive a store credit rather than a cash refund.
Layaway payments cannot be refunded in cash.

🔄 Exchanges

Due to the nature of our products, we do not offer exchanges at this time. Thank you for your understanding.

✉ How to Request a Return

Before sending back any item, please contact us first.
We will guide you through the return process and provide all necessary details.